These Terms of Service ("Terms") govern your access to and use of the Pawmi app, website, and related services (collectively, the "Services"). By using the Services, you agree to these Terms. If you do not agree to these Terms, do not use the Services.
Pawmi is provided by Three Point One Four (Sole Proprietorship) ("Pawmi," "we," "us," or "our").
Contact: support@getpawmi.com
You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Services. By using Pawmi, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.
You may need to create an account to use some features. You are responsible for:
You may not share your account in a way that violates these Terms or applicable law.
Pawmi provides tools for dog and cat owners, including:
Pawmi supports up to three (3) pet profiles per account. Pet profiles support dogs and cats only.
Features may change over time. We may add, modify, suspend, or remove features, including AI-powered functions, in accordance with applicable law.
Pawmi is not a veterinary provider and does not provide veterinary diagnosis, treatment, or emergency services.
Any content, AI output, symptom guidance, follow-up chat responses, visual checks, reminders, vaccination status indicators, heat cycle observations, or follow-up suggestions provided through the Services are for general informational, educational, and organizational purposes only. They are not a substitute for professional veterinary advice, diagnosis, or treatment.
Vet Reports and vaccination timelines generated by Pawmi are organizational summaries of data you have entered and AI outputs previously generated within your account. They are not clinical documents, are not reviewed by a veterinarian, and should not be treated as a substitute for a veterinary examination or professional medical record. Vaccination status indicators (such as "Overdue," "Due soon," or "Up to date") reflect dates you or AI parsing have entered into the app — they are not a clinical assessment of vaccination completeness.
You should always use independent judgment and consult a licensed veterinarian regarding your pet's health. If your pet appears seriously ill, is in distress, or symptoms are worsening, seek veterinary attention promptly.
Pawmi uses AI and automated systems to process information you provide and generate outputs such as summaries, extracted record fields, symptom-related guidance, follow-up chat responses, visual check outputs, care expense extraction, and follow-up suggestions.
To provide these features, Pawmi transmits relevant portions of your content to third-party AI model providers (currently OpenAI, using the GPT-4o-mini model via commercial API) for processing. Your uploaded files (such as medical records, photos, and documents) are stored in secure cloud storage and may be transmitted to these providers as described in our Privacy Policy.
AI-generated outputs may be incomplete, inaccurate, delayed, or inappropriate for your situation. You remain responsible for evaluating AI outputs before acting on them.
AI features may occasionally be unavailable, delayed, or fail to produce results due to service disruptions, provider outages, or technical issues. Pawmi is not liable for the unavailability of AI features or for any decisions made in the absence of AI-generated guidance.
We do not guarantee that any AI-generated output is accurate, complete, or fit for any particular purpose.
AI-powered features are subject to daily and monthly usage quotas that vary by subscription tier. Higher quotas are available on Pawmi Pro. If you exceed your quota, AI features may be temporarily unavailable until the quota resets. We reserve the right to adjust quota limits at any time.
When you sign in on a supported native platform, Pawmi may request permission to send push notifications. If you allow notifications, Pawmi sends reminder notifications at your local time based on the device timezone stored to your profile.
Notification content is intentionally generic and does not include reminder titles, pet names, diagnoses, or other sensitive details. You can turn push notifications on or off inside Pawmi (Profile → Push Notifications) and at the operating-system level. Disabling notifications will not prevent reminders from appearing in the app.
Pawmi may also send you service emails (such as authentication, account, security, billing, and support communications) and a limited series of onboarding and lifecycle emails to help you get set up, selected based on your onboarding progress. You can opt out of onboarding and lifecycle emails at any time by replying to any such email or contacting support@getpawmi.com; service emails necessary to operate your account may still be sent.
You may submit or upload text, records, notes, photos, vaccination entries, heat cycle entries, and other content ("User Content") through the Services.
You retain ownership of your User Content, subject to the rights you grant below.
You grant Pawmi a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, modify, analyze, transmit, display, and otherwise use your User Content as necessary to:
You represent and warrant that you have all rights necessary to provide the User Content and that your User Content does not violate applicable law or third-party rights.
You agree not to:
Your use of the Services is also governed by our Privacy Policy.
Pawmi offers a free tier and an optional paid subscription called Pawmi Pro. Pro unlocks higher AI usage quotas and additional features as described in the app.
Pawmi Pro may be offered with a free trial period (currently 7 days) where eligible. The trial begins when you start it through the in-app purchase flow on a supported platform. If you do not cancel before the trial ends, your subscription will automatically convert to a paid recurring subscription at the price disclosed at the time of purchase. You can cancel at any time during the trial through the applicable app store; the trial remains available until it ends.
Subscription prices are displayed in the app at the time of purchase and may vary by region, currency, plan, store, and promotion. Pawmi Pro is currently offered as a monthly or yearly auto-renewing subscription. Unless you cancel, your subscription will automatically renew at the end of each billing period and your payment method (on file with the applicable app store) will be charged the then-current price for the next billing period.
You can cancel auto-renewal at any time through the applicable app store before the next renewal date:
If you cancel during a paid period, your Pro access will continue until the end of the current paid period and will not renew thereafter.
All purchases are processed by the applicable app store (Google Play or Apple App Store). Refunds are handled by those stores according to their own refund policies and applicable consumer law. Pawmi is generally unable to grant refunds directly. For refund questions, please contact the store where you made the purchase, and feel free to email us at support@getpawmi.com for help.
Subscription state may be managed by a third-party subscription platform (currently RevenueCat) and synchronized to your Pawmi account so that Pro access works across devices. We use webhook events from this provider to maintain accurate subscription state (purchases, renewals, cancellations, billing issues, expirations).
We may change subscription prices prospectively, subject to applicable law and store rules. If we change prices for an active recurring subscription, we will provide notice as required by law or store policy.
You may stop using the Services at any time.
We may suspend or terminate your access if:
We may also remove or restrict content that violates these Terms or applicable law.
Pawmi offers an in-app account deletion feature accessible from Profile → Your Data → Delete Account. When you use it, Pawmi permanently deletes all pet profiles, records, notes, reminders, vaccination entries, heat cycle entries, symptom sessions, chat sessions, visual checks, health actions, quick logs, weight logs, uploaded files, AI-generated outputs, notification bindings, and your authentication account.
Deletion may not remove information that must be retained for legal compliance, security, fraud prevention, dispute resolution, billing and tax records, or limited backup retention (up to 30 days), as described in our Privacy Policy.
Deleting your account does not automatically cancel an active subscription managed by an app store. Please cancel any active subscription through the store where it was purchased before or after deletion as appropriate.
The Services, including our software, design, branding, trademarks, logos, text, graphics, interfaces, and other content other than User Content, are owned by Pawmi or its licensors and are protected by intellectual property laws.
Except for the limited right to use the Services under these Terms, no rights are granted to you.
If you provide feedback, suggestions, or ideas regarding the Services (including through the in-app feature request or bug report tools), you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free right to use and exploit that feedback without restriction or compensation to you.
The Services integrate with or rely on third-party services, devices, SDKs, payment processors, app marketplaces, cloud providers, push providers, subscription platforms, and AI providers. We are not responsible for third-party services except as required by law.
If you download Pawmi from the Google Play Store, or from the Apple App Store where iOS is supported, you acknowledge that those platforms have additional terms that apply to you.
We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.
We may modify, suspend, or discontinue any part of the Services at any time, subject to applicable law.
To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis.
Except as expressly stated by us, we disclaim all warranties, express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment.
We do not warrant that:
Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law.
To the maximum extent permitted by law, Pawmi and its affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, data, goodwill, or business opportunities arising out of or related to the Services.
To the maximum extent permitted by law, the total aggregate liability of Pawmi for all claims arising out of or relating to the Services or these Terms will not exceed the greater of:
Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Pawmi and its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against claims, liabilities, damages, losses, and expenses arising out of or related to:
These Terms are governed by the laws of India, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the courts located in Delhi, India, unless applicable law in your country of residence requires that disputes be resolved elsewhere or grants you the right to bring proceedings in your local courts.
Nothing in these Terms limits non-waivable consumer rights that apply under the law of your place of residence.
If you are located in the EEA, UK, or another jurisdiction with mandatory consumer protections, certain provisions of these Terms may not apply to the extent prohibited by law. In particular, statutory rights of withdrawal, statutory refund rights, and statutory warranty rights remain unaffected.
We may update these Terms from time to time. If we make material changes, we will provide notice as required by law. Continued use of the Services after the updated Terms become effective means you accept the updated Terms, except where additional consent is required.
Questions about these Terms may be sent to:
Email: support@getpawmi.com
Business: Three Point One Four (Sole Proprietorship)